Refund Policy

Return Policy

At SS Design Co., we take great pride in the quality of our products and services. If you are not completely satisfied with your purchase, we are here to help.

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Returns

• Items must be returned within 3-5 days of delivery.

• Products must be in their original condition, unused, and with all original packaging and tags attached.

• Custom-made or personalized items are non-returnable unless they arrive damaged or defective.

• Proof of purchase is required for all returns.

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Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original method of payment within 7-10 business days.

• Shipping costs are non-refundable unless the return is due to an error on our part.

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Exchanges

• If you need to exchange an item for a different size or style, please contact us at ssdesignco.contact@gmail.com before sending it back.

• Exchanges are subject to availability.

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Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 2 days of delivery with photos of the damage.

• We will replace the item or issue a full refund at no additional cost to you.

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Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost or stolen return packages.

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Contact Us

For any questions regarding our return policy, please reach out to us at [contact email] or [business phone number].

Thank you for shopping with SS Design Co.! We appreciate your business and strive to provide the best experience possible.